FAQs


 

DO I HAVE TO BRING MY OWN SHOES?

NO, WE OFFER SHOE RENTALS FOR $3. YOU ARE OF COURSE WELCOME TO BRING YOUR OWN THOUGH. WE RECOMMEND DELTA LOOK CLEATS BUT OUR PEDALS ARE ALSO SPD COMPATIBLE.

 

 

DO YOU PROVIDE WATER?

WE SELL BOTTLED WATER FOR $3 IN STUDIO. UNFORTUNATELY WE DO NOT HAVE WATER PRESSURE IN STUDIO, HOWEVER, THERE IS A WATER FOUNTAIN LOCATED DIRECTLY OUTSIDE THE STUDIO DOORS. PLEASE NOTE IN EXTREME COLD WEATHER THE FOUNTAIN DOES FREEZE.

 

 

DO I NEED TO CREATE AN ACCOUNT?

YES, IT IS IMPORTANT FOR US TO KNOW WHOSE RIDING WITH US AND FOR US TO HAVE YOUR CONTACT INFORMATION.

 

 

HOW MANY CALORIES DO I BURN PER CLASS?

IT DEPENDS ON THE WEIGHT OF THE INDIVIDUAL AND THE AMOUNT OF EXERTION USED. RESEARCH INDICATES THAT ON AVERAGE AN INDOOR CYCLIST BURNS ANYWHERE FROM 500-700 CALORIES IN A 45 MINUTE CLASS.

 

 

CAN I RIDE WHEN I’M PREGNANT?

WE’VE HAD MANY WOMEN RIDE UP UNTIL THEIR DUE DATE, HOWEVER, WE RECOMMEND CHECKING WITH YOUR DOCTOR BEFORE RIDING AT FULL RIDE.

 

 

CAN I REDEEM A CLASS FOR MERCHANDISE?

NO. WHEN YOU BUY A CLASS, YOU ARE ONLY ENTITLED TO USE THAT CLASS TO BOOK A BIKE, YOU CAN NOT REDEEM YOUR CLASS FROM MERCHANDISE.

 

 

WHAT ARE YOUR STUDIO RULES?

  • WE RESERVE THE RIGHT TO RELEASE BIKES 3 MINUTES BEFORE THE START OF CLASS 3 MINUTES BEFORE THE START OF CLASS

  • YOU CAN CANCEL A CLASS ONLINE WITHOUT PENALTY UP TO 12 HOURS BEFORE THE START OF CLASS. FOR CLIENTS ON ANY TYPE OF UNLIMITED PACKAGE, YOU WILL INCUR A $10 FEE FOR LATE CANCELLATIONS AND $15 FOR NO SHOWS. CLIENTS ON ALL OTHER PACKAGES WILL LOSE THE CREDIT USED TO BOOK THE CLASS.

  • WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS IN STUDIO.

  • SPOT BOOKING IS UNAVAILABLE TO CLIENTS WHO ARE RIDING THROUGH CLASSPASS.